Shipping policy
Home delivery costs:
Up to 99 NIS - 23 NIS for regular delivery or 30 NIS for express delivery
From NIS 100 to NIS 199 - NIS 9 for regular delivery or NIS 15 for express delivery
Over 200 NIS - free for regular delivery or 10 NIS for express delivery
(Shipping fees will be added to the final order amount after all deductions given to the order such as club points, credits, vouchers or anything else)
Regular delivery is between 3-5 business days
Golan Heights areas, Dead Sea settlements, Arava and Eilat settlements - delivery time up to 7 business days.
*** In November up to 7 business days. Golan Heights areas, Dead Sea settlements, Arava and Eilat settlements - delivery time up to 14 business days. It is also not possible to order fast delivery.
Return Policy
Returns can be made at one of Renoir's branches (excluding surplus stores) up to 21 days after receiving the order with the invoice
It is important to pay attention! The original label and packaging that came with the item are in their entirety and of course, make sure that no use is made and that no defect / damage is caused to the item.
The refund can be received within 14 business days from the date of return of the item, only to the credit card from which the order was made. The refund will be made on the same terms of the original transaction.
There is no need to contact the credit card company to cancel the transaction - to make it easier for you, we will take care of it for you!